Community support forum?

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Is there a role for a community support forum to complement our helpdesk?

We know that one-on-one, priority support for technical contacts through our helpdesk is an important part of our service.

But there are now tens of thousands of ActivityInfo users within your organizations who don’t have access to our help desk who still might have questions. We are interested in exploring whether a community support forum could be a scalable complement to our helpdesk, in addition to being a great resource for sharing questions and answers more broadly.

Would this be useful to you or others in your organization? My sense is that such of a forum would be most useful to those administering databases, rather than end users, but curious to hear what you think.

We are making resources available in the next few months to make sure answers posted in the User Support category actually get answered, after that we will evaluate the resources required over the long term.

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I think this is a great idea - there’s a risk that people will give incorrect advice but hopefully that risk / impact would be small!

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I like the idea of community support. But I agree with you — it’s more for database administrators than for end users. In our organisation, I doubt anyone would even search a forum, let alone post on it, instead of just asking me :slight_smile:

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We tried to create an internal forum for end users. Same issue of @mitya, only already skilled people looked at it..

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Of course that will be a wonderful idea, Alex!! :clap: